IQ Compendium Support and AI Reporting

Status: pre-release support draft for the optional-Cloud product. Final installed behaviour and legal review remain open before client distribution.

Support Summary

IQ Compendium is a local-first desktop app for notes, documents, journals and canvas/whiteboards. It can be used locally without an account. AFFiNE Cloud is an optional service operated by AFFiNE. IQ Wealth is a separate companion for optional Compendium AI actions and support.

Contact IQ Support

Use IQ support for Compendium installation, local workspace or document issues, import/export, backup and restore, the IQ Wealth connection, privacy questions and AI-output concerns. We can help identify whether a sync issue is in Compendium or AFFiNE's service; AFFiNE handles its own Cloud account, hosted data and service terms.

Support and AI-output reporting URL:

https://iq-compendium-policy.pages.dev/support.html

If an AI action does not work, open IQ Wealth and ask its Assistant to check the Compendium AI connection. When contacting support, include the Compendium and IQ Wealth versions and the visible error text. Do not send account codes, provider keys, pairing tokens or private documents in an ordinary support message.

AI Output Reporting

Report AI output that is unsafe, incorrect, misleading, offensive, private or otherwise concerning. Helpful details include:

• the action used, such as selected-text AI, Explain image, document chat or main Intelligence chat;
• the approximate time and visible error or response;
• whether IQ Wealth was running and the provider/model it displayed;
• a short description of the concern;
• a screenshot or copied excerpt only if it is safe to share.

Do not include sensitive personal, financial, medical, legal or client-confidential information unless support provides a secure handling method.

AI-output reporting link:

https://iq-compendium-policy.pages.dev/support.html#ai-output-reporting

Data Handling Reminder

Local workspaces remain on the device by default. Choosing an AFFiNE Cloud workspace sends its data to AFFiNE's service under your own account; signing in alone does not convert existing local workspaces. Compendium AI actions are separate and may send chosen prompts, text, images and relevant document context through IQ Wealth to its configured provider. Meetings transcription and other optional AFFiNE service features may have separate data paths.

For AFFiNE account and service questions, see AFFiNE's privacy policy and terms.

Restore and Recovery

If a local workspace appears damaged or missing:

1. Avoid repeated imports, restores or direct database edits.
2. Ask IQ Wealth Assistant or IQ support to help identify the workspace and available backups.
3. Make a safety copy before changing the live profile.
4. Rehearse a restore into an isolated location before replacing live data.

A live restore should require explicit confirmation. For an AFFiNE Cloud workspace, local backup and remote account recovery are different processes; contact AFFiNE for service-side account or remote-data requests.